Refund Policy

Return & Refund Policy

Aacharya Shwetaa Kapoor (hereinafter referred to as “Company”, “we”, “us”, or “our”) is committed to ensuring customer satisfaction with respect to the products available on our website.

However, if you are not satisfied with your purchase, you may request a return subject to the terms mentioned below.

Return Policy

Our return policy is valid for 07 (seven) days from the date of delivery (“Permissible Return Time”).

To initiate a return, you must contact us within this period at:
📧aacharyashwetakapoor@gmail.com

If the return request is made after this period, we will not be able to process any return or refund.

Eligibility for Return

To be eligible for a return:

  • Item must be unused
  • Item must be in original condition
  • Item must be in original packaging

We reserve the right to reject returns if the product is damaged or conditions are not met.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food items)
  • Customized / personalized products
  • Jewellery or wearables made to specific sizes
  • Gift cards
  • Digital/downloadable products
  • Online services (e.g., consultations, reports, etc.)

⚠️ No refund will be processed if incorrect information is provided by the user.

Return Process

To complete your return:

  • Provide proof of purchase (invoice/order ID)
  • Do not send products without contacting us first

Partial Refunds (if applicable)

Partial refunds may be granted in cases such as:

  • Item shows signs of use
  • Item is damaged (not due to our error)
  • Return requested after 7 days

Refund Policy

Once we receive and inspect your returned item:

  • You will receive an email confirmation
  • Refund approval/rejection will be notified

If approved:

  • Refund will be processed within 7–10 working days
  • Refund will be credited to original payment method only

⚠️ We do not process refunds to any other account for legal/security reasons.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your credit card provider
  3. Contact your bank

If still unresolved, contact us at:
📧 aacharyashwetakapoor@gmail.com

Sale Items

Items purchased on sale or discount are:
❌ Non-returnable
❌ Non-refundable

Exchanges

We only replace items if:

  • They are defective or damaged

To request an exchange, contact us within 7 days at:
📧 aacharyashwetakapoor@gmail.com

Gifts

  • If marked as a gift → you will receive store credit
  • If not marked → refund goes to original buyer

Shipping Returns

Return your product to:
📍 132/28 infront of Radha Krishna mandir Faridabad haryana 121008

Important:

  • Return shipping cost is customer’s responsibility
  • Shipping charges are non-refundable
  • Refund will deduct return shipping cost

Shipping Policy

  • Free shipping within India (if applicable)
  • International shipping charges apply

We use trusted courier partners for delivery.

Dispatch Time

  • Ready items: 1–2 days
  • Customized items: 4–5 days

Delivery Time

  • Domestic: 2–7 days
  • International: 30–40 days

(Timelines are estimates and may vary)

Order Tracking

Tracking details will be shared via email after dispatch.

International Orders

  • Delivery may take 30–35 days
  • Refunds (if applicable) processed within 40–45 days

Customs Duties

  • Customer is responsible for customs, VAT, or duties
  • These charges are non-refundable

Contact Us

For any queries, contact us at:
📧 aacharyashwetakapoor@gmail.com
📍 132/28 infront of Radha Krishna mandir Faridabad haryana 121008